Kentucky RHIO

Careers

Interested in a career with Kentucky RHIO?

We’d love to meet you!

Please submit an online application and resume HERE for consideration towards any of our positions and future employment opportunities.

Current Job Listings

POSITION TITLE: Information Technology Director

ROLE: The IT Director is a dynamic, results-oriented individual; responsible for leading the IT managed services division providing services to hundreds of customers statewide. The ideal candidate is an accomplished leader with a proven record managing and delivering the full lifecycle of Managed Service offerings for Collaboration, Cloud, Infrastructure and Security solutions. The Director will ensure flawless execution and delivery working in conjunction with Executive Leadership, Sales and Engineering to provide the vision, direction and guidance to execute and grow our results oriented, customer focused Managed Services business.

RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lead a team of Level I/II technical support engineers
  • Able to maintain vLAN architectures with a mixture of Physical (Dell, HP), Virtual (VMWare and Hyper-V), and Cloud based (AWS, some Azure) servers.
  • Troubleshooting and resolving customer system problems across a broad range of technologies
  • Install, secure, maintain, troubleshoot, administer, manage users and upgrade other enterprise applications and systems
  • Provide onsite support and installations to clients
  • Prevent, diagnose, troubleshoot, and resolve hardware and software errors and perform break/fix maintenance
  • Provide escalation support including analyzing and resolving end-user issues
  • Prepare and update documentation as needed
  • Prepare management reports including performance metrics and system health statistics
  • Provide Project Management for IT related projects
  • Manage IT Security program; Ensure HIPAA and PCI compliance for all data
  • Identify, control and manage technology risks and vendor relationships
  • Draft and revise policies and procedures
  • Advise senior management with strategic planning

SUPERVISORY RESPONSIBILITY: This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

SKILLS:

  • Self-starter takes initiative every day
  • Ability to work in a fast paced environment
  • Excellent written and verbal skills
  • Detail oriented and well organized
  • Exceptional at being a team player and team leader
  • Ability to define problems, collect data, establish facts, and draw conclusions

TRAVEL: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

POSITION TYPE: This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. This position regularly requires long hours and frequent weekend work.

QUALIFICATIONS: Master’s degree in computer science or related field or related experience is required. A minimum of eight (8) years of experience within information technology. Management experience required. Experience in the most current technologies and products used in the industry.

RESPONSIBLE TO: Executive Director EMPLOYEE TYPE: Full-Time, Exempt

Please submit an online application and resume HERE for consideration towards any of our positions and future employment opportunities.

POSITION TITLE: Database Administrator

ROLE: Provide support for both the Northeast Kentucky Regional Health Information Organization and their IT clients for software, hardware, databases, Web resources, networks, servers, electronic health record systems and enterprise systems. Measure efficiency of systems and maintain performance benchmarks. Stay up-to-date with emerging technologies. 

RESPONSIBILITIES:

  • Identifies database requirements by interviewing customers; analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems.
  • Recommends solutions by defining database physical structure and functional capabilities, database security, data back up, and recovery specifications.
  • Installs revised or new systems by proposing specifications and flowcharts; recommending optimum access techniques; coordinating installation requirements.
  • Maintains database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products.
  • Prepares users by conducting training; providing information; resolving problems.
  • Provides information by answering questions and requests.
  • Supports database functions by designing and coding utilities.
  • Maintains quality service by establishing and enforcing organization standards.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

SKILLS: Database Performance Tuning, Database Security, Promoting Process Improvement, Problem Solving, Presenting Technical Information, Quality Focus, Database Management, Data Maintenance, Operating Systems, Attention to Detail, Information Security Policies

QUALIFICATIONS: Bachelors degree required. Experience with electronic health record systems preferred. Experience may be substituted if applicable.

RESPONSIBLE TO: IT Director       EMPLOYEE TYPE: Full-Time, Exempt

Please submit an online application and resume HERE for consideration towards any of our positions and future employment opportunities.

POSITION TITLE: Associate Systems Administrator

ROLE: Provide IT support for both the NeKY RHIO and their clients for software, hardware, database, web resource, network, server, electronic health record and enterprise systems. Stay up-to-date with emerging technologies. Connect with potential clients and vendors through various mediums and market services. Work directly with the Systems Administrator for the development, business case construction, and implementation of a wide array of technologies.

RESPONSIBILITIES:

  • Installing hardware and software systems
  • Repairing consumer and server grade equipment
  • Troubleshooting computer issues
  • Setting up information systems security measures
  • Offering technical support on-site and remotely
  • Maintaining professional and technical knowledge by research
  • Analyze business practices to ensure optimum performance and efficiency
  • Communicate effectively with clients for problems/issues and training

QUALIFICATIONS:

  • Strong written and oral communication skills required
  • Microsoft Server 2003, 2008 (R2), 2012 (R2)
  • Basic understanding of Internet and Intranet networking technologies
  • Microsoft Consumer operating systems XP through 10
  • SQL Server Studio

PREFERRED QUALIFICATIONS: 

  • CCNA, MSCE, or Equivalent
  • AS or BA in CIS, CS, or Networking
  • Project Management Experience
  • Call Center or Help Desk Experience
  • DNS, DHCP or Active Directory Experience
  • Experience with Electronic Record Programs

ADDITIONAL DESIRABLE SKILLS

Web design and development, programming experience, mobile platform development, strategic planning and excellent communication skills.

Please submit an online application and resume HERE for consideration towards any of our positions and future employment opportunities.